Privacy Policy

At Lilac Automation ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information You Provide to Us

• Contact Information: Name, email address, phone number, and company details when you fill out contact forms or schedule consultations
• Communication Records: Records of your communications with us, including emails, phone calls, and meeting notes
• Business Information: Information about your business processes, systems, and requirements when working with us

Information Collected Automatically

• Website Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referral URLs
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our automation services
• Respond to your inquiries and schedule consultations
• Send you relevant business communications and updates
• Analyze website usage and improve our online presence
• Comply with legal obligations and protect our business interests
• Develop custom automation solutions tailored to your needs

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our business (such as email services, analytics, and scheduling tools)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: When you have given us explicit permission to share specific information

4. Third-Party Services

Our website integrates with Calendly for appointment scheduling. When you use our scheduling system, your information is also subject to Calendly's Privacy Policy. We encourage you to review their privacy practices.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information and communication records are typically retained for up to 7 years after our last interaction.

7. Your Rights and Choices

You have the right to:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured format

8. Cookies Policy

We use minimal cookies and similar tracking technologies to:

• Remember your preferences and settings
• Improve website functionality and user experience
• Enable the Calendly scheduling widget

You can control cookies through your browser settings, though disabling certain cookies may affect the scheduling functionality.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

10. New York State Privacy Rights

As a New York-based business, we comply with applicable New York State privacy laws. New York residents have the right to request information about their personal data and how it's being used.

11. International Data Transfers

Your information is primarily processed within the United States. If information is transferred internationally through our service providers, we ensure appropriate safeguards are in place to protect your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date.

13. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it's used, the right to delete personal information, and the right to opt-out of the sale of personal information.